Simplifying Processes
It was a common theme across the board, and sadly a common frustration, that industry is still getting too caught up in red tape and process. There is a very clear understanding of the needs regarding compliance and code requirements. However, one of the biggest frustrations was one that requires swift review across the sector – payment terms and speed of payment. There was also frustration with a lack of understanding of the burden of process on patient groups.
Good Partnerships
Discuss the patient group’s preferences and take the time to work together, in unison with your finance team, to find a solution and ensure charitable organisations aren’t waiting anxiously for funds.
Stellar Partnerships
Work with internal stakeholders to review payment terms and processes for patient organisations and, if necessary, work out a bespoke SOP – this will set you apart as a company that has listened.
“To set up an agreement with industry is incredibly challenging. There is an imbalance in the workloads relating to this too, because industry has the manpower to manage the paperwork needed.
Our staff resources are more limited and we naturally have less time to dedicate to the discussion and negotiation of terms. As well, funding can be slow coming through, which for a small charity can be an issue. It can be quite some months – and that is challenging to say the least as we have financial commitments which must be met.”
Philippe Halbout
Chief Executive, International Osteoporosis Foundation